WestfieldCapital
Complaints

If something's gone wrong, we want to put it right.

Every complaint matters. We handle yours fairly, transparently and in line with FCA rules — no scripts, no run-around.

3 days
written acknowledgement
8 weeks
for a final response
Free
to escalate to the FOS
How it works

From complaint to resolution.

Investigated by a senior person who wasn't involved in the original matter.

  1. 1

    You raise it

    Phone, email, post or the form below — whichever works for you.

    Day 0
  2. 2

    We acknowledge

    A named case handler writes to confirm receipt.

    Within 3 days
  3. 3

    We investigate

    An independent senior member of staff reviews everything.

    Days 3–28
  4. 4

    Final response

    A clear written outcome with reasons and any redress offered.

    Within 8 weeks

What helps us help you

A few details get us started faster.

  • Your name and contact details
  • Account or application reference (if you have one)
  • What happened — and when
  • What outcome you're hoping for
Need extra support? Tell us — we'll make reasonable adjustments to the way we communicate, take more time, or speak with a nominated representative on your behalf.

How to reach us

Pick the channel that works best for you.

Online form
Use the form below
Phone
020 8073 1914 (Mon–Fri 09:00–18:00)
Email
complaints@westfieldcapitalgroup.co.uk
Post
Complaints Officer, 45 Main Road, Naphill, Bucks, HP14 4QD

Ready when you are — fill in a few details and a senior case handler will pick it up.

Submit a complaint

Tell us what happened

Please share as much detail as you can. We'll write back within 3 business days.

Not happy with our final response?

If you're an eligible complainant, you can refer your complaint free of charge to the Financial Ombudsman Service within 6 months of our final response.

Financial Ombudsman Service · Exchange Tower, London E14 9SR · 0800 023 4567 · financial-ombudsman.org.uk