WestfieldCapital
Appeals

Disagree with a decision? Tell us why.

Every applicant has the right to a fresh, independent review. Submit your appeal in minutes — we'll handle the rest.

30 days
to submit your appeal
Independent
senior underwriter reviews
15 days
for a final written decision
How it works

A simple, fair four-step review.

No jargon. No back-and-forth. Just a fresh pair of eyes on your file.

  1. 1

    You submit

    Online form, email or post — within 30 days of the decision.

    Day 0
  2. 2

    We acknowledge

    A case handler is assigned and confirmed in writing.

    Within 3 days
  3. 3

    Independent review

    A senior underwriter who wasn't involved reviews afresh.

    Days 3–14
  4. 4

    Final decision

    A clear written outcome with the reasons explained.

    By day 15

What to include

A few details speed things up.

  • Your application reference number
  • The date of the original decision
  • A short explanation of the grounds for appeal
  • Any new or supporting documentation

How to reach us

Pick whichever channel suits you best.

Online form
Use the form below
Email
appeals@westfieldcapitalgroup.co.uk
Post
Appeals Officer, 45 Main Road, Naphill, Bucks, HP14 4QD

Ready to appeal? Tell us the grounds and a senior underwriter will take a fresh look.

Start my appeal

Submit your appeal

Acknowledged within 3 business days. Final decision within 15.

Still not satisfied after the appeal?

You can raise a formal complaint or, if eligible, refer the matter free of charge to the Financial Ombudsman Service at Exchange Tower, London E14 9SR (0800 023 4567 · financial-ombudsman.org.uk).